"The support team has been fantastic to deal with. I needed help after ordering and they replied quickly, guiding me toward the right fit. The whole experience was better than I expected. As someone who works in customer service, I can honestly say this team really delivers!"
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Over 850,000 Pairs Sold
PROMOTIONAL PRICING:
If a customer returns part of an order that was included in a “buy more, save more” or “bundle” promotion, the refund will be adjusted to reflect the correct promotional pricing. For example, if a customer purchased 2 insoles to receive a $44 discount and then returns 1 pair, the refund will be adjusted to the pricing for 1 insole.
NEW SHOES/CLEATS:
If you or your child recently purchased a new pair of shoes or cleats and found that the VKs do not fit properly, you can use our return policy within 90 days of the purchase date. We will always work to be reasonable with our customers to provide a highly satisfying experience and encourage future brand loyalty.
Whether you're unsure about or need help with your insoles, we want to help make it right!
HERE ARE SOME REASONS YOU MIGHT WANT TO EXCHANGE YOUR INSOLES, AND WHAT TO LOOK FOR:
DISCOMFORT
If you've just received your insoles, you may still be in the break-in period. Our insoles are firm yet flexible. The carbon fiber material may feel more rigid than traditional foam insoles. If they seem too rigid or uncomfortable, please reach out to us. We want your feet to feel their best.
FIT ISSUE
If the insoles feel too tight, too loose, or too small in your shoes, they are not the right fit for you. Our carefully designed insoles are intended to fit perfectly and provide comfort. If they don't, we will assist you in finding the correct size for your needs.
EXCESSIVE WEAR
It is normal for the top cover of your insoles to develop signs of wear and tear over time. However, if you observe an unusually high level of wear at an early stage, we encourage you to reach out to us. Our goal is to ensure that your insoles are durable and long-lasting.
VKTRY INSOLES WARRANTY AND LIFESPAN
VKTRY Insoles include a 90-day money-back guarantee, allowing customers to receive a full refund if they are not satisfied with the product. There is no fixed timeframe for how long the insoles will last. Their lifespan depends on factors such as care during use, the type of activity, and how often the insoles are moved between shoes. Frequent movement may cause the insole layers to separate, which can be reduced by purchasing additional pairs for dedicated use with each set of shoes.
We recommend inspecting your insoles regularly and replacing them if you see wear on the top cover or cracking in the carbon fiber base plate. Many customers inspect their insoles at the end of a season, when buying new shoes, or every 4-6 months. If an issue occurs after the warranty period, or damage indicates that the insoles may have reached the end of their lifespan, please contact customer service at contact@tryvktryinsoles.com. VKTRY is committed to customer satisfaction and will work to provide the best possible solution.
We recommend inspecting your insoles regularly and replacing them if you see wear on the top cover or cracking in the carbon fiber base plate. Many customers inspect their insoles at the end of a season, when buying new shoes, or every 4-6 months. If an issue occurs after the warranty period, or damage indicates that the insoles may have reached the end of their lifespan, please contact customer service at contact@tryvktryinsoles.com. VKTRY is committed to customer satisfaction and will work to provide the best possible solution.
YOUR SATISFACTION IS OUR PRIORITY
If you are not completely satisfied with your insoles, contact our customer support within 90 days for an exchange or full product refund. We are here to help and committed to making sure you love your VKTRY Insoles, and we know you will— less than 3% of orders are returned!
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Right of Withdrawal
Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.
To exercise your right of withdrawal, click here.
Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.
We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.
This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.